By proceeding with the update, you agree and acknowledge that:
If you have any questions, please refer to your owner’s manual, contact your dealer, or call us on 1800 869 682.
Last updated on 17 June 2019
Effective as of 2 September 2021
Your vehicle is equipped with a factory installed data communication device (the “Communication Module”) which Toyota Motor Corporation Australia Limited (TMCA) uses to provide you with a range of services and functionality (“Connected Services”). The Connected Services available to you will depend on the model of your vehicle.
Before using the Connected Services you accept and agree to be bound by these Terms of Use and the terms of Toyota Motor Corporation Australia Limited’s (“TMCA”) privacy policy, available at www.toyota.com.au/privacy (“Privacy Policy”).
If you do not accept these Terms of Use, then you may not use the Connected Services. If you have any questions or wish to opt-out of the Connected Services please contact a Toyota dealer or call the Toyota Guest Experience Centre on 1800 869 682.
It is your sole responsibility to make any of your passengers or drivers of your vehicle aware of the data collection, use, sharing and retention terms of the Privacy Policy and these Terms of Use.
1. TRIAL PERIOD
To obtain these Connected Services, your vehicle must contain a factory installed data communication device (the “Communication Module”).
Depending on your vehicle model, for a period of either one or three years beginning from your purchase of a new vehicle containing a Communication Module, we will provide all the Connected Services under these Terms of Use free of charge (“complimentary period”).
At the end of your complimentary period, TMCA will notify you of the fees and payment options for your continued use of the Connected Services.
If you notify us that you do not wish to continue to use the Connected Services at the end of your complimentary period we have the right to turn off your Communication Module.
2. YOUR RIGHT TO TRANSFER YOUR SERVICE
If you sell your vehicle, you must notify us by calling 1800 869 682 to organise deactivation of your Connected Services.
If the complimentary period is still active when the vehicle is sold, the new owner of the vehicle is entitled to receive the Connected Services free of charge for the remainder of the complimentary period.
You must notify the new owner of the vehicle about the following matters: (i) the vehicle contains a Communication Module and is subject to these Terms of Use; (ii) that the owner should contact TMCA on 1800 869 682 to ensure that the Connected Services for the vehicle are activated; and (iii) the remaining term of the complimentary period (if any).
3. HOW OUR SERVICE WORKS, RESTRICTIONS, AND SYSTEM LIMITATIONS
A. How the Connected Service Works
Your Connected Services works using a Communication Module within the vehicle which receives Global Positioning System (“GPS”) satellite signals, and in the case of an event, provides that information to the Toyota Emergency Assistance Centre via commercial mobile wireless communication networks and global service platforms, purchased from one or more third-party providers.
B. myToyota Connect App
In some compatible vehicle models, the Communication Module may also collect and process data obtained from your vehicle and display it in an the myToyota Connect App. By downloading the myToyota Connect App onto your device and following the instructions in the myToyota Connect App to register your vehicle, you may, depending on the model of your vehicle, be able to subscribe to a range of additional Connected Services, including:
Other limitations and restrictions apply to the use of the (eg. Remote Connect Features) and other Connected Services. Fees and charges may apply. For more information and complete description of these services, visit https://www.toyota.com.au/connected/plans-packages.
Connected Services may be altered, added or removed by us from time to time. For a list of Connected Services currently being offered by us and information on how you can access those services please visit toyota.com.au/connected
Further detail on the functionality of Connected Services can be found at https://www.toyota.com.au/connected/faqs-support and your vehicle’s Owner’s Manual.
C. Service Availability
Although we will try to provide continuous access to the Connected Services, we cannot and do not guarantee that the Connected Services will be available 100% of the time and we will not be liable if the Connected Services are unavailable.
Loss of availability could also be caused by a number of reasons, including, without limitation network failures, network or equipment upgrades or maintenance, congestion or other technical problems scheduled or unscheduled.
Not all Connected Services are available in all geographic locations, particularly in areas with poor mobile reception (e.g. remote or enclosed areas). The Connected Services available to you may vary depending upon your vehicle model and model year. For information on the Connected Services available in your vehicle, please review your vehicle’s owner’s manual, visit https://www.toyota.com.au/connected or consult your Toyota dealer.
D. Communication Module Limitations
Your vehicle is only able to establish calls with the Toyota Emergency Assistance Centre.
Your vehicle must have a working electrical system, including adequate battery power for your Communication Module to operate.
Connected Services may not work, if:
4. THIRD PARTY SERVICE PROVIDERS AND BENEFICIARIES
We work with many different companies, individuals and government entities to provide you with your Connected Services.
In these Terms of Use, “Third Party Service Provider” means any person, company, organisation or entity who provides any service, Communication Module or facilities in connection with your Connected Services. We will use reasonable efforts to contact appropriate Third Party Service Providers including police, fire brigade or ambulance services for help when you ask for it or when the Communication Module in your vehicle signals for it, but we cannot promise prompt responses from the Third Party Service Providers.
5. YOUR DUTIES AND RESPONSIBILITIES
It is your responsibility to make sure your vehicle, your Communication Module and your device which hosts the myToyota Connect App are functioning and activated.
If the light located next to the SOS button is red or off, this means that your Communication Module is not functioning properly or is inactive and should be checked by a Toyota dealer.
You are solely responsible for:
Neither we nor any Third Party Service Provider has any obligation to inquire about the authority of anyone using your vehicle
If you or a driver of your vehicle uses the Connected Services or Communication Module to commit a crime or for another improper purpose, you will be responsible for any damages owed by us as a result of such use.
When you use the Connected Services, you agree to:
6. OUR RIGHT TO CANCEL OR SUSPEND YOUR SERVICE
TMCA, and its licensors, reserve the right to change, suspend, remove, terminate or disable access to any Connected Services at any time without notice. In no event will TMCA be liable for the removal of or disabling of access to any such Connected Services.
7. MODIFICATION TO AGREEMENT
TMCA may modify these Terms of Use by giving you notice or by asking you to read and accept a new version. We may give you notice by posting a new version of the Terms of Use at www.toyota.com.au/connected/terms-conditions. Your continued access or use of the Connected Services after our notice indicates your acceptance of the modified Terms of Use.
8. NO WARRANTIES
To the maximum extent permitted by applicable law, the Connected Services are provided on an "as is" and “as available” basis, with all faults and without warranty of any kind and TMCA disclaims all warranties, guarantees and conditions with respect to the Connected Services.
TMCA does not warrant against interference with your enjoyment of the Connected Services, that the Connected Services will meet your requirements, that the Connected Services will be uninterrupted or error-free, that defects (if any) in the Connected Services will be corrected or that information provided via the Connected Services is accurate, complete, current or suitable to your purposes. No oral or written information or advice given by TMCA or its authorised representative shall create a warranty.
TMCA expressly limits its liability for breach of a condition or warranty implied or a consumer guarantee imposed by virtue of any legislation to the following remedies (the choice of which is to be at TMCA’s sole discretion):
To the extent permitted by law including the Competition and Consumer Act 2010 (Cth), in no event shall TMCA be liable for any loss or damage (including death or personal injury, direct, incidental, special, indirect or consequential damages, loss of profits, loss of data or business interruption costs) arising out of or related to your use or inability to use the Connected Services, however caused, regardless of the theory of liability (contract, tort, including negligence or otherwise) and even if TMCA has been advised of the possibility of such damages. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
TMCA may assign or transfer its rights and obligations under these Terms of Use to another organisation, but this will not affect your rights or TMCA’s obligations under these Terms of Use.
These Terms of Use are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of its courts and courts of appeal from them. The parties will not object to the exercise of jurisdiction of those courts on any basis.
9. PRIVACY
The terms of TMCA’s privacy policy from time to time, available at www.toyota.com.au/privacy (Privacy Policy) are incorporated into these Terms of Use by reference. If you provide or make available any personal information or sensitive information of a third party, including for the purpose of using the Guest Driver Settings service, to TMCA you warrant that (i) you have obtained the third party's consent to disclose their information to TMCA for collection, use and transfer in accordance with the terms of the Privacy Policy; and (ii) that you have informed the third party of how their information will be handled by us. Your information may be collected, held, used and shared within the OneToyota network* to provide you an integrated guest experience across the network, and will be handled in accordance with the privacy policies of those OneToyota organisations that deal with you (as applicable) available at www.toyota.com.au/privacy.
*OneToyota comprises: Toyota, authorised Toyota dealers in Australia, Toyota Finance Australia Limited, Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance, and Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd)
Last updated on 3 March 2023