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Toyota Certified Pre-Owned Warranty

Terms and Conditions / FAQs

Toyota Certified Pre-Owned Warranty

Your Toyota vehicle has been designed and manufactured to provide trouble-free motoring subject to it being properly maintained, used for its intended purpose, unmodified and treated with care.

As part of the certification process, your Toyota Certified Pre-Owned vehicle has been checked by trained Toyota technicians to ensure your trouble-free motoring continues.


Eligibility

The Toyota Certified Pre-Owned Warranty applies to Toyota vehicles that are:

  • sold as a Toyota Certified Pre-Owned vehicle from 1 January 2022; and
  • not used for commercial purposes*.

The Toyota Certified Pre-Owned Warranty applies to eligible Toyota Certified Pre-Owned vehicles in accordance with the terms and conditions below and in addition to your rights under the Australian Consumer Law statutory consumer guarantees.

The Toyota Certified Pre-Owned Warranty commences:

  • straight after expiry of the current, full 5-year New Vehicle Warranty2 - if your eligible Toyota Certified Pre-Owned vehicle was delivered to its original purchaser on or after 1 January 2019;
    • OR
  • on delivery of your eligible Toyota Certified Pre-Owned vehicle to you, if your eligible Toyota Certified Pre-Owned vehicle was delivered to its original purchaser1 before 1 January 2019.

During the Toyota Certified Pre-Owned Warranty period, the Toyota Certified Pre-Owned Warranty will replace any existing warranties on all or part of your eligible Toyota Certified Pre-Owned vehicle.

At the end of the Toyota Certified Pre-Owned Warranty period your eligible Toyota Certified Pre-Owned Vehicle may still be eligible for additional warranty coverage on some vehicle components as set out in the Warranty and Service book3.

The Toyota Certified Pre-Owned Warranty will expire 12 months from commencement, or 160,000 kms total odometer reading, or 10 years after your vehicle was delivered to its original purchaser (whichever occurs first).

Therefore, if your eligible Toyota Certified Pre-Owned vehicle is more than 9 years old on the date that of delivery, you will have less than 12 months remaining on your Toyota Certified Pre-Owned Warranty.

We'll keep you mobile

If a defect covered by the Toyota Certified Pre-Owned Warranty causes your vehicle to be undriveable, towing to the nearest Toyota Dealer and a loan car is covered.

Your Rights under the Statutory Consumer Guarantees

We will always honour your rights under the Australian Consumer Law which may in some circumstances exceed your rights under the Toyota Certified Pre-Owned Warranty

Information on 2018 Toyota Certified Pre-Owned vehicle Warranty

For full information on the 2018 Toyota Certified-Pre Owned Vehicle Warranty program please click here.

*Commercial purposes

The Toyota Certified Pre-Owned Warranty does not apply for vehicles used for commercial purposes, such as taxis, hire vehicles and vehicles transporting people or goods for payment (including on a part-time or casual basis, and rideshare). Your rights under the Australian Consumer Law statutory consumer guarantees may still apply, and may exceed your rights under the applicable Toyota Warranty.

Terms & Conditions

Certain other terms and conditions apply to the Toyota Certified Pre-Owned Warranty. Please refer to the Warranty and Service book for details.

Warranty Periods

Vehicle Component Toyota Certified Pre-Owned Warranty*3
Engine/Hybrid System (excluding Hybrid Battery)3 1 Year, 160,000kms or 10 years after delivery to original owner (whichever occurs first)
Driveline3 1 Year, 160,000kms or 10 years after delivery to original owner (whichever occurs first)
Vehicle (bumper to bumper) 1 Year, 160,000kms or 10 years after delivery to original owner (whichever occurs first)
Perforation (rust through panel)3 No additional coverage
Utility Deck Panels: Paint/Surface Rust (whichever occurs first) No additional coverage
Hybrid Battery3 1 Year, 160,000kms or 10 years after delivery to original owner (whichever occurs first)
Genuine Parts and Accessories No additional coverage
Tyres Not covered by Toyota Warranty
Towing and Loan Vehicles4 1 Year, 160,000kms or 10 years after delivery to original owner (whichever occurs first)

* No coverage for vehicles used for commercial purposes.

# Full details of New Vehicle Warranty can be found in the Warranty and Service book or online at Toyota.com.au/owners/warranty

Technical information and enquiries

Toyota Dealers have Toyota-trained Technical Staff and are your first point of contact for all matters relating to your Toyota vehicle. For a full list of Toyota Dealers please refer to toyota.com.au/find-a-dealer.

Certain technical information and service bulletins are available from the Toyota Service and Repair Manual website: toyotamanuals.com.au

Further assistance

Should you require further assistance that your Toyota Dealer is unable to provide, please call, email or mail the Toyota Guest Experience Centre where our Advisors can assist with your enquiry and provide a response.

Free Call:
1800 Toyota (869 682) Mon-Fri 8:30-5:30 AEST

Regular Mail:
Toyota Guest Experience Centre G.P.O Box 2006S Melbourne Victoria 3001

Email:
guestexperience@toyota.com.au

Important Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Toyota Certified Pre-Owned Warranty or other applicable Toyota warranties do not limit the Australian Consumer Law statutory consumer guarantees in any way.

In some circumstances your rights under the Australian Consumer Law statutory consumer guarantees may be greater than your rights under the Toyota Certified Pre-Owned Warranty or other applicable Toyota warranty, in which case Toyota will always honour your rights under the Australian Consumer Law statutory consumer guarantees.

Terms and Conditions

Your responsibilities

You must operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book.

The best way to maintain your vehicle is through a Toyota Dealer. By having your Toyota vehicle maintained at a Toyota Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Toyota Genuine Parts. Doing so keeps your Toyota in the very best condition.

To make a claim under the Toyota Certified Pre-Owned Warranty, contact an authorised Toyota Dealer. If your name or address has changed or you are the new owner of a Toyota, please visit the Toyota Owner’s Portal: toyota.com.au/owners or contact the Toyota Guest Experience Centre to update the information for your vehicle.

If for some reason the odometer is changed, please have your Toyota Authorised Service Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service book.

Expenses associated with claims under the Toyota Certified Pre-Owned Warranty

In most cases, there will be no charge to you for expenses associated with making a claim under the Toyota Certified Pre-Owned Warranty. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

Where Coverage Does Not Apply

  • Damage caused by modifications carried out at a non-Toyota repairer.
  • Failures in non-genuine parts and accessories and damage or failures caused by such failures.
  • Formal or informal competitive events, such as racing.
  • Off-road use where the vehicle is not designed for that purpose.
  • Water ingress from floods or deep-water fording.
  • Overloading - permissible loads are covered in the vehicle Owner’s Manual.
  • Damage caused by improper adjustment, repair or tampering by a non-Toyota repairer.
  • Accident damage.
  • Failures that Toyota reasonably considers result from your failure to operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book (including failure to complete applicable scheduled servicing and maintenance).
  • Failure or defect arising in any Toyota vehicle, Genuine Part or Accessory caused by fitment of a non-Toyota Genuine Part/Accessory or faulty workmanship by a non-authorised Toyota service technician is not covered by this warranty.
  • Scratches or surface rust caused by normal wear and tear, including but not limited to stone or other chips in paint.
  • Damage or breakage of the windscreen or glass caused by normal wear and tear, such as stone impacts.
  • Environmental damage, including but not limited to hailstones, windstorms, flooding, fire, lightning or airborne fallout (for example, chemicals, tree sap, bird and insect droppings, etc.).
  • Normal wear and tear components including but not limited to: engine tune-ups, lubrication, replacement of expendable parts such as filters, coolant, spark plugs, fuses, wiper blades, brake discs, brake drums, brake pads, brake shoes, clutch linings and floormats. These items are not covered by the Toyota Certified Pre-Owned Warranty where replacement is in line with operational maintenance requirements specified in the vehicle’s Warranty and Service Book or Owner’s Manual.
  • Normal or characteristic noise, vibration, wear and tear, and deterioration such as discolouration, flaking, deformation or blur associated with lens or glass.
  • Fitment of an LPG system could affect coverage under the Toyota Certified Pre-Owned Warranty, speak with your Toyota Dealer for details.
  • Petrol engines: damage caused by improper fuels such as the use of fuels with an Ethanol content greater than 10% (E10), or lower than recommended octane rating fuels. See your Owner’s Manual for more details.
  • Diesel engines: damage caused by improper fuels such as the use of biodiesel fuels greater than 5% (B5) and not conforming to the national diesel fuel standard EN590. See your Owner’s Manual for more details.
  • Damage caused by the fitment of non-genuine performance enhancing products including but not limited to power chips, forced induction products, suspension components. These products typically impart forces/loads greater than the original design intent and may compromise the vehicle’s longevity and durability.

    • If the Toyota Certified Pre-Owned Warranty label in the Warranty and Service book has been removed or tampered with, Toyota may, at its discretion, refuse to honour any warranty claim.

    Disclaimers

    1. You can find out the date your eligible Toyota Certified Pre-Owned vehicle was delivered to its original purchaser by checking the Warranty and Service book.
    2. Various New Vehicle Warranties can have different expiry periods. For example, a new Toyota vehicle first delivered to an original purchaser in 2019 or later has a New Vehicle Warranty that expires 5 years from the date the vehicle was first registered. You can find out when the New Vehicle Warranty expires on your Toyota Certified Pre-Owned vehicle by checking the Warranty and Service book.
    3. Toyota Certified Pre-Owned Warranty runs concurrently with, or replaces, any extended coverage during the Toyota Certified Pre-Owned Warranty period. There may be certain parts that are eligible for extended or additional warranty after the Toyota Certified Pre-Owned Warranty period. At the end of the Toyota Certified Pre-Owned Warranty period, the vehicle reverts to any remaining period of the original manufacturer’s warranty as per the Warranty and Service book.
    4. If your vehicle has broken down or becomes unsafe to drive due to a failure that is covered by the Toyota Certified Pre-Owned Warranty, during the applicable Toyota Certified Pre-Owned Warranty period, towing of your Toyota to the nearest Toyota Authorised Service Centre and a loan car is covered by the Toyota Certified Pre-Owned Warranty. If after investigation, Toyota reasonably considers the failure is not covered by the Toyota Certified Pre-Owned Warranty, Toyota or your Toyota Dealer may seek reimbursement of these towing and loan vehicle charges.

    Toyota Certified Pre-Owned Warranty is provided by Toyota Motor Corporation Australia Limited of 155 Bertie St, Port Melbourne, 3207, Victoria.